Here at Birdee & Star we aim to process your orders as swiftly as possible so that you can enjoy your new shinies sooner!
Our processing turnaround time is approximately 6 business days (not including public holidays and weekends) before your order leaves our premises. However that being said we aim to ship orders faster than this.
During peak shopping times (like Mother's Day, Christmas etc.) launches and sales, please allow additional time for your order to be processed due to increased demand.
PLEASE NOTE: If you are paying for Express Post or another quicker shipping method, please note that this does not include our processing time. Your item with still ship as per our processing time but once shipped it shall take less time to arrive.
We ship all orders within Australia with tracking included. We charge a flatrate of $9.00 per order to cover postage and handling.
This rate covers you up to 500g (an average parcel only weighs around 50g) so you can add quite a few items to your order for better value for money!
Once your order has been shipped, we shall send your tracking number to you so that you can follow your order's journey. Time to stalk that letterbox people!
If you require your order to arrive sooner than our usual policy allows, please don't hesitate to contact us at: firstname.lastname@example.org and we shall see what we can do to help out.
If you wish for your order to be shipped via Express Post, please select that option when placing your order.
However if you live in Australia and make a purchase of $75 or more in one transaction, your order will ship for FREE via Express Post! Bonus! (Processing time still applies as mentioned above)
We ship all International orders via standard Air Mail which is not tracked. Delivery time depends on your country, but on average we have found anywhere from 7-21 days for seems to be commonplace.
If you prefer your package to include tracking (recommended with larger orders) please contact us at: email@example.com and we can arrange a quote for you. Tracked shipping is often a day or two faster than regular Air Mail depending on your country.
If you have a tracking number, you can track your package through the Australia Post website (www.auspost.com.au) or via the link below:
In the very unlikely event that your package is damaged or lost, unfortunately this is not the responsibility of Birdee & Star. We take every measure we can to ensure that your package reaches you safely but we cannot control what happens to it once it leaves us.
That being said, we care deeply about our customers so please contact us if you have any concerns and we shall help where we can.
We are currently working on developing more sustainable branded packing. Presently we ship all pieces with sustainable product packaging (often made from recycled materials like cotton t-shirts) that are also biodegradable. We try to steer away from using excess non-biodegradable plastics as much as possible.
Most often your piece with arrive to you wrapped securely in bubble wrap and tissue paper inside a satchel. We often recycle our bubble wrap or use other recycled padded options in it's place to cut down on waste.
We shall always pack your purchase with love and care. :)